Lake Palace Casino has been around for a while. Nice welcome bonuses and plenty of games but mixed reviews from players and critics. In this review we will go through all the aspects of Lake Palace Casino so you can decide if it’s right for you.
History and Licensing
Lake Palace Casino is owned by Genesys Technology N.V. a company that runs several other online casinos. The casino is licensed by the Curacao Gaming Authority one of the most recognized licensing bodies in the industry. But please note that Curacao’s regulations are not as strict as those of Malta or UK.
Security and Fairness
When it comes to security Lake Palace Casino follows industry standards to protect player data. The website uses SSL encryption to secure all transactions and communications. But there have been some concerns about the fairness of the games. While the casino claims to use RNG (Random Number Generator) to ensure fair results there is no independent audit or certification from a third party testing agency like eCOGRA or GLI.
Payment Methods
Deposits
Lake Palace Casino has several payment methods for deposits so it’s easy to fund your account. Here are the deposit options:
- Credit/Debit Cards: Visa, MasterCard, American Express
- E-Wallets: Neteller, Skrill, EcoPayz
- Bank Transfers: Direct bank transfers are accepted
- Cryptocurrencies: Bitcoin and other cryptocurrencies
Withdrawals
While the deposit options are many the withdrawal process has been a problem for many players. Here’s what to consider:
- Withdrawal Fees: Lake Palace Casino may charge up to $30 withdrawal fee.
- Processing Time: Withdrawals can take several days.
- Available Methods: Withdrawals can be made with many of the same methods as deposits but less options.
Customer Support
Customer support is a key part of any online casino and Lake Palace Casino has several ways to get help:
- Live Chat: 24/7 but some players have mixed experience with the support staff.
- Email Support: You can also email the support team but response times vary.
- Phone Support: Some players have trouble reaching the support team by phone.
Pros and Cons
Pros
- Big Welcome Bonus: Lake Palace Casino has a 200% up to $4000 sign-up bonus one of the biggest in the industry.
- Good Support: Despite mixed reviews many players have had good experience with the support team especially with live chat.
- Many Games: The casino has many games slots, table games and video poker.
Cons
- Withdrawal Fee: Up to $30 withdrawal fee is a big minus and can be a turn off for many players.
- No Independent Audits: No independent audit or certification is a concern for fairness and transparency of the games.
- Mixed Support: While some players have good experience others have had unprofessional and unhelpful support staff.
User Experience
User experience at Lake Palace Casino is okay the website is easy to use. Here are a few things to consider:
- Website and Navigation: Website is well designed and user friendly to find your games and manage your account.
- Game Variety: Casino has many games from different providers so many options to choose from.
- Mobile: Website is mobile friendly to play on the go.
But overall user experience is affected by the withdrawal and support issues.
Conclusion
Lake Palace Casino is a mixed bag for players. It has a big welcome bonus, many games and good support in some cases. But the withdrawal fee, no independent audits and mixed support is a big minus.
If you’re considering Lake Palace Casino you need to weigh the pros and cons. While the casino is licensed and secure the other points above can affect your gaming experience.
So overall Lake Palace Casino has its good points but be aware of the cons before you play. As with any online casino always research and read multiple reviews.